Outcomes Study of a Customer Relations Educational Program in Dialysis Practice

References 

1. Berman N . The Seven Cs (Does improved customer service by the dialysis care team equal improved patient satisfaction?) . Contemp Dial Nephrol . 2003;27–30
2. Feldman J . Ten ways to improve patient relations . Nephrol News Issues . 2004;18:89–92
   • MEDLINE
3. Social Work Advisory Board . The 7C’s of customer relations . Renal Care Group; 2003; (PowerPoint presentation)
4. Schrag WF . Rehabilitation (Strategies for translating organizational culture to the clinic environment) . Dial Transplant . 2000;29:220–228
5. Sukolsky A . The patients and staff who try our patience . Nephrol News Issues . 2003;17:60–61 85
   • MEDLINE
6. Schatell D , Sacksteder P , Curtin RB . Can forging a partnership with staff help patients believe they can live long and well on dialysis? . Contemp Dialy Nephrol . 2001;25–26
7. Compton BR , Galaway B . Social Work Processes . 6th ed.. Pacific Grove, CA: Brooks/Cole; 1999;
8. Morrissey MV . Extending the theory of awareness contexts by examining the ethical issues faced by nurses in terminal care . Nurs Ethics . 1997;4:370–381
   • MEDLINE
   • CrossRef
9. National Kidney Foundation . Kidney Disease and Rehabilitation (The Role of the Social Worker) . 1999; New York, NY (brochure)
10. Hudson M . Multidisciplinary collaboration (MDC) (What was it and where did it go?) . Nephrol News Issues . 2004;16:48
11. Deziel S . Does what we say affect patient outcomes? . Nephrol News Issues . 2004;18:23
    • MEDLINE
12. Washington MM . Doctor, can you hear me? Patient, are you listening? . Prof Advocate Am Kidney Fund . 2003;1:6–7
13. Cascardo DC . Creating a customer service culture . Medscape Money Med . 2000;1:1