Implementing Continuous Quality Improvement at the Facility Level

  • Denise A. Van Valkenburgh
    Address correspondence to Denise A. VanValkenburgh, BA, RN, CNN, 920 Germantown Pike, Suite 114, Plymouth Meeting, PA 19462
    From Clinical Quality Programs, Fresenius Medical Care, Dialysis Services North, Plymouth Meeting, PA
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      Continuous Quality Improvement (CQI) is a disciplined approach to problem solving. The 4 basic building blocks of the program include; leadership, planning, quality control, and quality improvement. It is customer focused, data driven, and empowers the employees to meet the needs of their patients. Management teams that successfully adopt the underlying philosophic tenets of the program and provide adequate resources for training and implementation may realize such benefits as improved clinical outcomes, increased patient and staff satisfaction, increased staff productivity, fewer adverse events, enhanced cost effectiveness, and an improvement in overall organizational performance.

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